Privacy Policy

This policy explains what information Elite Moving & Storage ("we", "us") collects when you visit this website or contact us, how we use it, and the choices you have. It applies to this website and to the information you share with us to plan a move.

Information we collect

• Information you give us. When you call, email or request a quote, you may share your name, phone number, email address, move addresses, dates, an inventory of what is moving, building or HOA details, and notes about your home.
• Information from the walkthrough. To plan and price a move we may record an inventory, measurements and photographs of items that need special handling.
• Website data. Like most websites, our hosting provider automatically processes basic technical information such as IP address, browser type and the pages requested, in order to deliver and secure the site.

The online request form on this site does not yet transmit information to us. Until it does, please call us and our team will take your details directly.

How we use information

• To respond to your request, prepare an estimate and plan, perform and follow up on your move or storage.
• To coordinate with buildings, homeowners associations and other parties you ask us to work with.
• To keep records required by law and by the regulations that apply to household movers in California.
• To operate, secure and improve this website.

How we share information

We do not sell your personal information. We share it only as needed to provide our services: with service providers who help us operate (for example, website hosting, email and scheduling tools), with building managers or associations when a move requires it, with regulators when the law requires it, and with others at your direction.

Cookies and analytics

This website uses Google Analytics to understand how visitors find and use it: which pages are viewed, which site or search brought a visitor here, and whether the phone link or the quote form is used. Google Analytics sets first-party cookies and receives information such as your IP address, browser and device type. We do not use it for advertising or ad personalization, and this website does not use advertising cookies. You can opt out with Google's opt-out browser add-on or by blocking cookies in your browser.

Your browser also keeps a short note, for the length of your visit, of the page you arrived on and the site that referred you. If you send a quote request, that note is included so we know how you found us. It is deleted when you close the tab.

How long we keep information

We keep information for as long as needed to provide our services, to meet legal and regulatory record-keeping requirements, and to resolve disputes. We then delete or de-identify it.

Your choices and California privacy rights

You may ask us to tell you what personal information we hold about you, to correct it, or to delete it, subject to the records we are required to keep. California residents may have additional rights under California law, including the California Consumer Privacy Act where it applies. We will not discriminate against you for making a request. To make a request, contact us using the details below.

Security

We use reasonable administrative, technical and physical measures to protect the information you share with us. No method of transmission or storage is completely secure.

Children

This website is not directed to children under 16, and we do not knowingly collect their information.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.

Contact us

Elite Moving & Storage, phone 661-462-4944.